soleus air dehumidifier not draining through hose,My Experience with Soleus Air Dehumidifier Not Draining through Hose I recently bought a Soleus Air dehumidifier, and I
My Experience with Soleus Air Dehumidifier Not Draining through Hose
I recently bought a Soleus Air dehumidifier, and I've been having an issue where it's not draining through the hose. It's been quite a headache. I set it up in my basement, which tends to be damp, thinking it would solve all my moisture problems. But now, instead of seeing water drain out through the hose as it should, there's just a puddle forming inside the unit.
I called the customer service of Soleus Air. The guy on the phone was friendly enough. He asked me a bunch of questions like if the hose was kinked or blocked. I told him I checked the hose and it seemed fine. He then said it could be an issue with the pump. He suggested I unplug the unit, wait for a while, and then plug it back in to see if that would reset the pump. I did as he said, but unfortunately, it didn't work.
I started to look online for solutions. There were a lot of people with the same problem. Some said that cleaning the filter might help. So I took out the filter and gave it a good clean. But still, no luck with the drainage through the hose. Another suggestion was to check the connection point between the hose and the dehumidifier. I made sure it was properly attached, but the water still wouldn't drain through the hose.
I'm thinking about taking the dehumidifier back to the store where I bought it. But I'm also worried that they might not be very helpful. I really hope I can find a solution soon because the basement is still damp, and the dehumidifier is not doing its job properly.
Question 1: What should I do if my Soleus Air dehumidifier is not draining through the hose even after checking the hose for blockages?Answer: You can try cleaning the filter, checking the connection between the hose and the dehumidifier, unplugging the unit and waiting for a while before plugging it back in to reset the pump. If these don't work, you may consider taking it back to the store.
Question 2: Could a dirty filter cause my Soleus Air dehumidifier not to drain through the hose?Answer: Yes, it could. A dirty filter might be one of the reasons for the drainage problem. So it's worth trying to clean the filter to see if it solves the issue.
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